![]() ![]() This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System.”Īnd their final solution is that formatting the PC. ![]() “We attempted to reproduce the issue that you are experiencing, but we are unable to do so. I hope you guys give me a solution for it. Headphone works normally, there is no sound issue etc. I also tried to download Cortex and install the Synapse from there.īut everything failed. Tried every USB slot in the PC, even Base Station V2’s USB slots also. Removing devices from Device Manager (Including HID ones) Uninstall, Install Synapse 3.0 (Used clear re-installation guide - )ĭisabling firewall (I dont have any antivirus program) ![]() When I open Synapse, razer central shows me a new update like below. My Razer keyboard, mouse and web cam work, but Kraken Ultimate headset keeps disconnecting with the following error in Event Viewer.įaulting application name: THXHelper22AD.exe, version: 0.0.0.0, time stamp: 0x5d81b8d2įaulting module name: THXHelper22AD.exe, version: 0.0.0.0, time stamp: 0x5d81b8d2įaulting application start time: 0x01d7adebeb513611įaulting application path: C:\\Program Files (x86)\\Razer\\THXVAD\\Drivers\\圆4\\THXHelper22AD.exeįaulting module path: C:\\Program Files (x86)\\Razer\\THXVAD\\Drivers\\圆4\\THXHelper22AD.Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings. I have tried launching the installer multiple times as either regular user or admin with the same result.Įvent log for the Razer Synapse 3 install failureįaulting application name: RazerInstaller.exe, version: 1.0.150.988, time stamp: 0圆12270cfįaulting module name: ksproxy.ax, version: 0.120, time stamp: 0x8dfa3d64įaulting application start time: 0x01d7ad93eaf01099įaulting application path: G:\\path\\RazerSynapseInstaller_V1.0.150.988\\RazerInstaller.exeįaulting module path: C:\\Windows\\System32\\ksproxy.ax The installation reaches about 40-50% and then just crashes without error pop ups. No other software/hardware is having issues on my PC. I do realise that there is no "official" version for Windows 11 available yet, but when is it planned to be released? ![]() I have a clean install of Windows 11 21H2 (22000.194) and I'm currently not able to install Razer Synapse 3 on it. ![]()
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